FAQs - Visbody Tech

Visbody R adopts the Intel depth camera and Instantly Body Scan (IBS) technology, which can complete the 3D scan of the human body in 10 seconds and generate a high-precision 3D model. The whole process is 100% safe.

The body composition analysis is performed using the 8-electrode multi-frequency BIA technology, which provides information including segmental fat mass, muscles, protein, inorganic salt and more. Moreover, this body composition analysis can be performed independently. Wearing loose clothes will not affect the measurement results.

With AI tech, Visbody retrieves circumferences and bone pointsdata from 3D avatar, to analysis among these over 1 million models to sucessfully make the data reach to millimeter accuracy.

The data cannot be deleted for now.

You can directly use the USD plug to connect the printer designated by Visbody R to the device to print. Currently, Epson L1119 and HP1112 are available for use. Or log in to the dashboard on the computer connected to the printer to download the report and print it.

Visbody can send pdf reports to your registered email address. You can forward the report to your friends.

The format or color of the report can’t be modified for now.

Yes, you can. Log in the dashboard, click on “personal information” -> “account settings” -> “Logo configuration of paper report”, submit the logo of your company.

FAQs - Account

Once the email address is entered, it cannot be modified. Therefore, please be sure to check the input, and then click “submit”

After receiving the Visbody R and unpacking, please send the following information to info@visbody.com
1) Email.
2) Company name.
3) Store name.
4) S/N.NO. (On the nameplate on the back of the Visbody R)
We will help to sign up dashboard account for you.

Log in to the Visbody dashboard, click “Forgot Password”, and you will receive a link to change your password in your email address. Enter the new password to set it up.

Log in to the visbody dashboard, click “Forgot Password”, you will receive a link to change the password in your email address, enter the new password to set it up.

FAQs - Update

We provide online updates, you only need to update according to the reminder that shows up on the screen of Visbody.

No. The update won’t affect the data. The data is stored in the cloud. You can read it anytime.

FAQs - Order

If you are interested in purchasing Visbody, please click contact us on the website, or directly send us an email to info@visbody.com. We will reply within 1 business day.

We welcome dealers and distritutors from all over the world. Just submit your inquiries to info@visbody.com. We will reply within 1 business day.

FAQs - Measurements

> Take off your shoes and socks

> Remove metals on you, such as the rings, watch, necklace, etc.

> Take off your coat. It is suggested to wear light and tight clothes for body circumference measurement.

Weight measurement: Stand still with your hands down naturally
Composition measurement: Please keep the upper arm open at an 45 degree angle
Posture measurement: Please open your arm at a 45 degree angle according to the voice prompt and finish every step within an appropriate time

Wearing loose clothes will affect the effect of 3D imaging, but the body composition is still accurate. We recommend wearing tight-fitting clothes during the measurement to ensure the accuracy of the measurement data.

1. Besides body composition measurement, Visbody also generates a 3D real avatar, measures the body circumferences, and performs a posture assessment
2. The report not only shows the current results but also presents the variations compared with your last assessment. It can visualize the historical 3D body models side by side for comparison.
3. No need to print, we can send this report to your email. We also provide the online management platform(dashboard) for users to view their reports.

The implants will be judged as body fat, which will affect the result.

FAQs - After-sale service

1 year warranty, and lifetime online maintenance services are provided.If there is a problem with the Visbody, we provide free remote troubleshooting. Just send your device SN, problem description and video of the issue to info@visbody.com, and our international after-sales engineer will reply you within 24 hours.

You can submit tickets on the Contact Us page, or directly send an email to info@visbody.com.

Please contact your Product Sales Specialist for any assistance needed. We have videos and other tutorials to aid as well as direct support from your Product Specialist

Can't find your questions? Contact us anytime